Language:English

Privacy & cookies

How we handle the data of people who visit the website or write to us, and which cookies we use — in short: none that profile you.

This is an English translation provided for convenience. In case of any discrepancy, the Italian version of this notice prevails.

Data controller

GEM S.R.L., Largo Laura Garotti 15, 48020 Sant'Agata sul Santerno (RA), Italy — VAT IT00612990390. For any question about your data you can write to [email protected] or by certified email (PEC) to [email protected].

What data we process

Browsing data

Like any website, the servers hosting it automatically record some technical data about requests: IP address, date and time, page requested, outcome and browser type. This data is used only to run the website and protect it from abuse; it is not used to identify you and is deleted after a short period, unless it is needed to investigate computer crimes.

Visit statistics

To find out how many people visit the website and which pages they read, our server records the following for each page opened: the page, the date, the website you came from (just its name, for example google.com), the language, whether you are using a phone or a computer, the country and your IP address. We do not use cookies. We keep the IP address for 30 days; after that it is deleted automatically and the visit only remains in the overall counts. During those 30 days it lets us see whether visits come from the same address and spot unusual access. This data stays on our server, is seen only by authorised GEM staff, is not shared with anyone, and the records are deleted after 13 months. The legal basis is our legitimate interest in understanding how the website is used and protecting it from abuse (Art. 6(1)(f) GDPR).

Data you send us

If you write to us through the "Let's talk about your plant" form, by email or by phone, we process the data you provide — name, company, contact details and the content of your message — to reply to you and, if you ask, to prepare a quote. The legal basis is the performance of pre-contractual measures taken at your request (Art. 6(1)(b) GDPR). We keep this data for as long as necessary to handle your request and any relationship that follows.

Who can see the data

The data is processed by authorised GEM staff and by the suppliers who help us run the website and email — the provider of the server hosting the website, the network and protection service in front of it, and our email provider — appointed as data processors. We do not sell or disclose your data. Where a supplier processes data outside the European Union, it does so with the safeguards provided by the GDPR (adequacy decisions or standard contractual clauses).

Cookies

This website does not use profiling or analytics cookies, and there are no third-party statistics or advertising tools: we count visits ourselves, without cookies, as described above. That is why we don't ask for your consent with a banner.

  • Technical security cookies. The network service protecting the website may set technical cookies to tell visitors apart from automated programs (for example Cloudflare's __cf_bm). They are not used to profile you and expire quickly.
  • Map. The map on the Contact page is provided by OpenStreetMap and loaded from the OpenStreetMap Foundation's servers, which receive your IP address in order to display it. It does not set cookies.
  • Google Maps. The website does not embed Google Maps: the "Open in Google Maps" links take you to Google's website only if you click them, and from there Google's own rules apply.
  • Form protection. To keep spam away, the contact form may use Cloudflare Turnstile, a check that does not require recognising images and is not used for advertising.

You can still delete or block cookies in your browser settings.

Your rights

You can ask us at any time to access, correct or delete your data, restrict its processing, object to it or receive it in a readable format (Articles 15–22 GDPR), by writing to [email protected]. If you believe the processing is not lawful, you can lodge a complaint with the Italian Data Protection Authority, the Garante per la protezione dei dati personali (garanteprivacy.it).

Last updated: 15 September 2026.